“Personal information” refers to any information about an individual that allows them, directly or indirectly, to be identified, such as a name, a residential address, an online tracking identifier like an IP address, or one or more specific characteristics related to their identity.

We collect your personal information when you:

• Visit our websites
• Enter information on our websites
• Subscribe to a newsletter
• Communicate with us via forms, telephone, email, or through social media
• Post content on our social media accounts

We collect only the personal information we need to provide our products and services. In some cases, we will ask for your consent with a positive gesture before collecting it. As such, we may collect the following information:

Biographical Information

Which?

• • Name
  • E-mail address
  • Mailing address
  • Telephone number
  • Resume Information

Why?

• • To provide the services and information you request in relation to the products and services
  • Respond to comments and questions
  • Provide support to website users
  • Communicating with you
  • Process an application

Usage Information

Which?

• • Connection address (IP)
  • Information about your device
  • Date, time and duration of your visits
  • Pages viewed
  • Browsing Preferences

Why?

• • Operate, maintain, improve, and provide all features of the Website
  • Understand and analyze our users’ usage trends and preferences
  • Create new products and services and new features and functionality

Generally speaking…

From time to time, we need to use your personal information to:

• • Comply with our legal obligations
  • Prevent Cyber Threats and Fraud
  • Respond to requests, warrants and orders from courts and other agencies
  • Protecting your rights and interests as well as ours
  • Cooperate in legal proceedings or investigations

In certain circumstances, we rely on our parent company, our affiliated companies, or suppliers to help us serve you. Before disclosing your personal information to them, we take reasonable measures to ensure that they commit to respecting this policy. We may disclose your personal information to suppliers who assist us in the following categories:

Categories of Third Parties & Explanations

• Parent Company or Affiliated Companies
  We sometimes share personal information with our parent company and our affiliated companies to centralize the management of certain operations.
• Technology Service Providers
  We use technology providers to supply, host, and maintain our Website and our online services For example, the service provider hosting the Website and performing Website maintenance services could potentially access users’ personal information in the course of performing specific services under confidentiality obligations.
• Communication Service Providers
  We use third-party service providers to assist us with the management of our product promotions and communications. For example, we use a third-party provider to send you email communications such as our newsletter.
• Analytical and Performance Service Providers
  We engage third-party service providers to monitor and analyze the use of our Website. For instance, we use providers that offer audience analysis tools or performance reports on individuals who view advertisements or announcements, or who conduct online searches based on preferences, interests, demographic settings, or from geographical areas, enabling us to target similar audiences for advertising purposes.
• Social Platform
  When you interact with our social media accounts, your data may be shared with social media providers. When you share our content through social media pseudonyms on our website, these social media platforms are also responsible for your personal information and may use it for other purposes, so please consult their privacy policies displayed on their respective domains.
• Professional Advisors
  We may communicate your personal information to our legal, financial, accounting, or other consultants as necessary to operate our business activities and comply with applicable laws.
• Police and Governmental Agencies
  We may receive requests from the police or other governmental authorities to access your personal information. We ensure the request Is legitimate before responding.

In the event of a significant change in our business structure, we may disclose personal information about you to the other party to conclude the business transaction.

Cookies are pieces of information transmitted and saved on your device to identify it or your customer account. They allow us, for example, to operate our websites, improve their security, fix bugs, conduct certain usage analyses, and tailor our content to better suit your tastes and habits. Specifically, our websites may use the following technologies:

Types of Cookies & Explanations

• Essential
  These cookies are necessary for the proper functioning of our sites. They enable us to provide essential services and features, including service continuity and security. That’s why they cannot be disabled.
• Analytics and Statistics
  These cookies generate anonymous data about the number of visits and how visitors use our sites and applications. This data helps us to improve our services and the visitor experience on our sites and applications.
• Advertising
  These cookies allow us and our partners to recommend products and services that are more relevant to you and to display advertisements, including on other sites, that consider your tastes and browsing habits. This is what interest-based advertising (targeted advertising) refers to. Please note that if they are disabled, the number of advertisements will not decrease, but they will be less relevant to you.

To modify your cookie preferences, go here.

We host your personal information in Quebec, Canada. However, our parent company, Sygnature Discovery Limited, is located in the United Kingdom, and our service providers may be located elsewhere in the world, and thus, host your personal information in another jurisdiction to provide their respective services. Therefore, they are subject to the laws of the country or state where they are located and may be subject to disclosure to governments, courts, or law enforcement or regulatory agencies therein. However, before we disclose your personal information to a third party outside of Quebec, we take reasonable measures to ensure that the information will be as protected as if it were in Quebec.

Our practices concerning your personal information are at all times governed by this policy and the applicable laws on the protection of personal information.

We will retain your personal information for as long as necessary for the purposes described in this policy, to comply with our legal obligations, resolve disputes, and finalize agreements with our clients or partners. We delete outdated or unnecessary personal information, for example, if you indicate to us that you will no longer be using our services permanently. You can request the correction or deletion of information at any time, learn more here.

Measures
We implement reasonable security procedures and measures to ensure the protection of personal information under our control. For instance, only our authorized personnel have access to the physical and electronic records containing personal information. Personal information stored electronically will be adequately protected by security measures and passwords and will only be accessible to staff members who need to access it to perform their duties.

Warning
However, no security measure is absolute or entirely guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you think the security of the information you have provided us has been compromised), please contact us immediately at the address listed in the “How to contact us?” section.

This policy does not apply to websites operated by third parties over which we have no control. If you follow a link to a third-party site (for example, to register for an event), that third party’s privacy policy will apply. We are not responsible for their policies, procedures, or practices regarding the protection of personal information. We encourage you to review those policies before submitting personal information to these third-party sites.

To exercise your rights, write to us at 2350 rue  Cohen, Saint-Laurent, Qc, H4R 2N6 (see the “How to contact us?” section). We may ask you for identification to ensure that it is indeed you.

Access, Deletion, and Rectification

You can access the personal information we hold about you and, if applicable, request corrections, as allowed or required by law. You can also request the deletion of outdated or unjustified information, or provide written comments.

However, to ensure that the personal information we hold about you is accurate and up-to-date, please inform us promptly of any changes.

Withdrawal of Your Consent

You may also withdraw your consent to the use and disclosure of personal information collected. However, this may result in our inability to provide you with certain products or services.

For any questions or comments about this policy or the protection of your personal information, please contact our Personal Information Protection Officer at the following details:

Personal Information Protection Officer
Address: 2350 rue  Cohen, Saint-Laurent, Qc, H4R 2N6
Email: [email protected]

Our Personal Information Protection Officer is responsible for responding to access or rectification requests, information requests, and any complaints you may have regarding our practices with respect to your personal information.

This policy is effective as of the update date listed at the top of this page. We may modify or update this policy from time to time.